All of the things I sell are either Made to Order or One of a Kind. Please make sure that you make note of the approximate time that it will take me to make your Made to Order item, which is listed in the product description. A Sweet Remembrance is strictly a one woman operation. So occasionally my estimates of how long it will be before your item ships can be off. Please be assured that I am giving your order my very best effort! Your patience is appreciated.
Ordering. Click on the Paypal Easy Order button beside any Made to Order item. Or if you prefer you may email email@example.com, to place your order. PayPal, credit cards, checks or money orders* are accepted for payment. Layaway is also available – 25% down followed by three equal monthly payments. Dolls only may be placed on lay-away up to six months.
* Checks or money orders, payable to Paula Walton, should be mailed to:
A Sweet Remembrance, 172 Aspetuck Ridge Road, New Milford, CT 06776-5611
One of a Kind items should be ordered by email. OOAK items are sold on a first come basis and I will do my best to mark items sold ASAP, although sometimes it is difficult to do that before several requests are sent in. I will send out Paypal invoices for OOAK pieces, or you may use the same payment options listed above.
Shipping. All items (except horses) include free shipping, USPS Retail Ground, to any address in the continental U.S. Dolls are mailed via USPS Priority Mail and are insured for their full value. International Orders will be charged exact postage + a $10.00 handling fee for all international locations, except Canada, to help off-set the time it takes me to deal with customs forms – and in many cases the requirement that I actually take the package to the post office rather than scheduling it for pick-up. I will invoice you for shipping. You may email me prior to ordering for a postage estimate. Also please note that I am no longer shipping to Russia. Additionally I do not ship to third party shippers. Also PLEASE NOTE: I fill out all customs forms truthfully. Please do not ask me to change the value of your purchase on the form. Thank you!
Returns. You may return most items for a full refund within 30 days from the date of shipping as long as the item is in its original condition. Buyers must pay return postage. Contact me before sending in your return. Custom orders and sale items are not returnable. Patterns cannot be returned after the pattern envelope is opened. Spun Cotton Ornament Class by Mail Kit, Izannah Walker Reproduction Doll Class by Mail, and Izannah Walker Doll Making Kits are not returnable.
Contact me immediately upon receipt if damage occurs in shipping!